Privacy Policy

Information we collect

When you use our website or request a quote, we collect information you provide directly: your name, email address, company name, and details about your sourcing project (product descriptions, target quantities, delivery addresses).

We also collect limited technical information automatically when you visit our site: your IP address, browser type, pages visited, and time spent on the site. This helps us understand how visitors use our website and improve it.

If you become a client, we may collect additional business information needed to provide our services, such as billing details, shipping addresses, and product specifications.

How we use your information

We use your information to respond to inquiries, prepare quotes, and deliver the sourcing, inspection, audit, and logistics services you request.

We use technical and usage data to operate, maintain, and improve our website, and to protect it against misuse or fraud.

With your consent, we may send occasional updates about our services. You can opt out of marketing communications at any time by replying to any email or contacting us at hi@cnally.com.

We do not sell your personal information to third parties, and we do not use it for purposes unrelated to our services without your consent.

Cookies

Our website uses a small number of cookies: strictly necessary cookies that keep the site functioning, and basic analytics cookies that help us understand aggregate visitor behavior.

You can control cookies through your browser settings. Disabling cookies will not prevent you from using our website, though some features may work less smoothly.

We do not use advertising or cross-site tracking cookies.

How we share your information

To deliver our services, we share relevant business information with parties directly involved in your project: vetted factories and suppliers, inspection personnel, and freight and logistics providers. We share only what is necessary for them to perform their role.

We may disclose information if required by law, court order, or to protect our rights, property, or safety — or that of our clients and the public.

We do not share your personal information with third parties for their own marketing purposes.

Data security and retention

We take reasonable technical and organizational measures to protect your information against unauthorized access, alteration, or destruction. No method of transmission over the internet is completely secure, but we apply industry-standard safeguards.

We retain your information only as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Quote requests from non-clients are typically deleted within 24 months of last contact unless you ask us to keep them.

Your rights

Depending on your jurisdiction, you may have the right to access, correct, or delete the personal information we hold about you; to restrict or object to certain processing; and to request a portable copy of your data.

To exercise any of these rights, email hi@cnally.com with the subject line 'Privacy request'. We will respond within 30 days.

If you believe we have not handled your request properly, you have the right to lodge a complaint with your local data protection authority.

Children's privacy

Our services are intended for business use by adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The 'Last updated' date at the top of this page will always reflect the most recent version. Continued use of our website after changes take effect constitutes acceptance of the updated policy.

Contact us

If you have any questions about this privacy policy or how we handle your information, please contact us at hi@cnally.com. We aim to respond to all privacy inquiries within 5 business days.